Billing Support

If you have questions about your order please send us a support email or use the help form. Please include your email login and last 4 digits of your credit card. We will get back to you via email within two business days.

Frequently Asked Questions


Why was I billed?

Your credit card was used to get access to VR video content. Your billing statement may not represent the site name you purchased on.

How do I cancel my account?

Please log into the VR video website and then visit the billing page which is found under the menu at the top right on desktop or top left on mobile. Once you're on the billing page click on the "Change Plan". Then click on "Cancel Subscription" near the bottom. After that, there will be no further charges.

I was billed without my consent. What can I do?

Contact us, we will investigate the account information and look into the location where the credit card charge was done. If we find evidence of fraud we will resolve the issue.

If you have further questions please visit our Help Desk for more information. 

Contact Us


Online Form: Click the help button on the right

Please leave a detailed message with your account information such as the email login and last four digits of your credit card. We will respond within two business days.